Driving Member Outcomes Amid Uncertainty: How Health Plans Can Meet Quality Goals and Support Providers

Published: December 3, 2020

What: Regardless of COVID-19 setbacks, health plans still need to meet quality goals and keep members engaged and satisfied. Nonetheless, the unprecedented effects of the pandemic have led many members to defer preventative care, resulting in acute episodes, exacerbated chronic conditions and high-cost utilization. In this webinar, attendees will learn about innovative strategies, services and technologies that health plans and providers can leverage to overcome these hurdles and meet objectives in 2021, as well as how plans can support their provider networks in delivering quality care – even during a tumultuous time.


  • Chanchal Yadav, MD, MBA, Senior Medical Officer, AZ Complete Health, Centene
  • Charlton Wilson, MD, Chief Medical Officer, Mercy Care
  • Doug Duskin, President, Equality Health Technology Division
  • Mark Stephan, MD, Chief Medical Officer, Equality Health

Who should attend: Anyone interested in learning about how COVID-19 has changed the health insurance landscape, as well as the pandemic’s short- and long-term implications on provider optimization, member engagement, chronic care management and healthcare utilization.

When: Wednesday, December 9, 12 pm – 1 pm ET

“The COVID-19 pandemic has highlighted the inherent flaws in a fee-for-service reimbursement model,” said Dr. Yadav. “While we are facing many challenges, the pandemic also presents us with a unique opportunity to reshape the way we value health care, moving away from a focus on quantity to a system that rewards quality.”

“Building partnerships and leveraging technology are critical if we are to break down information silos, prioritize high-value care, expand access, address affordability and transform the health of our communities,” Dr. Yadav added. “I’m pleased to join healthcare leaders on this panel that understand the value of this collaboration and the urgency with which we need to act to combat this pandemic and transform healthcare.”

Duskin also weighed in.

“Confronted with the once-in-a-generation transition to value-based care, shifting regulation, and consolidating provider groups, health plan leaders already had plenty of challenges before COVID-19 struck,” Duskin stated. “Now, they must navigate the pandemic while continuing to drive positive outcomes for their members amidst near-constant change and disruption. To help us gain insight into today’s market, we are thrilled to welcome our distinguished guests, Drs. Yadav and Wilson, who have dedicated their careers to supporting high-quality, cost-effective, whole-person care.”

About Equality Health

Equality Health, LLC is a Phoenix-based whole-health delivery system focused on transforming value-based care delivery with population specific programs that improve access, quality, and member trust. Through an integrated technology and services platform, culturally competent provider network and personalized care model, Equality Health helps managed care plans and health systems improve outcomes for diverse populations while simultaneously making the transition to risk-based accountability. For more information about Equality Health, visit www.equalityhealth.com or follow @EqualityHealth on Facebook, @EqualityHealth on Twitter, and @EqualityHealth on LinkedIn.


Media Contact:
Tomás León