You Have Questions. The PST Has Answers.
At Equality Health, we’re Dedicated to Better — better support for your practice, better tools to ease your workflow, and better outcomes for the patients we serve together. Our Provider Support Team is here to ensure you have what you need to succeed in value-based care. Below are answers to common questions we’ve received from the field to help keep you focused on what matters most: delivering high-quality care.
 |
We’ve called a patient multiple times and they refuse to come in for a visit. Can Equality Health help?Equality Health is happy to help. First, please change the patient’s status to “Patient Refused”. On the patient’s profile, you’ll see a “Refer” button at the top of the page. Here, you can refer the patient to our Care Specialist team along with a brief description. We will outreach on your behalf. |
 |
I can’t access CareEmpower because I forgot my username and/or password. What should I do?Hint: Your username is the same as your email address. For your password reset, the log in screen at www.careempower.com includes a “Forgot Password” option right next to “Log In”. Please click and we will send a link to your e-mail address to reset your password. |
 |
A patient on my worklist is deceased. How do I report this?Please share the patient’s information, date of death and how the practice learned about the death (e.g. spouse called, hospital notification, etc) to provider_support@equalityhealth.com. We will take it from there! We also recommend you notify the health plan through their portal or other standard communication channel. |