Everyone deserves high-quality, affordable care, regardless of age, gender, race, ethnicity, or income. While we believe that primary and preventative care is the best kind of care, we also know that many members of our community are navigating periods of profound illness or injury, or may need extra support outside of their doctor’s office.
Here are a few ways you may encounter Equality Health, regardless of where you are on your personal healthcare journey:
Equality Health works with your primary care provider to identify the types of healthcare services that may be most beneficial and aligned to your needs.
If you are overdue for an important appointment or screening, we work with your primary care physician, and may reach out to you via phone or text/SMS to support you.
In times of complicated illness or injury, we are here to help. Our community-based care teams bring you help with things like medication management, transportation, and access to food and other resources.
We may reach out to you to offer our assistance in scheduling a comprehensive annual primary care visit in either your home or in your doctor’s office.
Our care team connects with you to see what you need, with compassion and a focus on what works in your life. If you need additional support, such as access to food or housing resources, we can help locate the services that will help you heal. Our care team includes community health workers, care specialists, nurse practitioners, and chaplains who may visit you virtually or at home.
Through our collaboration with FindHelp, Equality Health members can connect to thousands of providers of social care resources with over 500,000 distinct program locations.
We know you have questions, so we have provided some answers to some questions we frequently hear.
No, support through Equality Health does not cost anything. The resources we provide are given at no cost to the member.
We work with your healthcare providers to support their ability to provide high-quality care. For example, we provide technology, training, and hands-on support to help practices in the care they provide to patients.
We sure can. First, we’ll have a discussion to understand what your needs are. We can then connect you with the organizations in the community that can meet those needs. We’ll even follow up with you to help make sure you feel like you’re on the right path.
Our care team reaches out to you to talk about overall health, discuss any recommendations your provider has, identify if you have any additional concerns that we can help address – such as resources for nutrition, housing support, or transportation – and to help ensure you are on the right track toward good health. The care team will support you with any care transitions (from the hospital to home, for example).
These Texting Terms and Conditions apply to all text messaging from Equality Health, LLC, its affiliates, subsidiaries, agents, contractors, or vendors (“us” or “we” or “our”). These messages may include one-time or recurring texts related to your benefits, programs, products, services, and tools, and/or general health information. In all programs, we specify how to unsubscribe and seek assistance. You may text STOP to stop messaging for that program and HELP for help. Text messages will be sent to your mobile number using an automatic dialing system. Message and Data rates may apply. Text messaging may not be available via all carriers.
If you no longer want to receive text messages from us, reply “STOP” to unsubscribe. Message & Data Rates May Apply.
Under no circumstances will we be liable for any direct or indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with use of text messaging whether or not we have been advised of the possibility of such damages.
We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of wireless carriers may interfere with message delivery, including the terrain, proximity to buildings, foliage, weather, and the recipient’s equipment. We will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of a text message; (b) inaccurate or incomplete content in a text message; or (c) use or reliance on the content of any text message for any purpose.
These Terms and Conditions are governed exclusively by the laws of the State of Arizona, regardless of choice of law provisions.
Please notify us immediately if your mobile number changes. We are not liable for any communication or transmission of information by text which happens because you did not report that your mobile number changed. Password-protecting mobile device(s) and enabling encryption, if available, is recommended.
Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who access your device. When you choose to receive text messages from us, you do so at your own risk.
The use and disclosure of PHI in text messaging may be governed by additional privacy notices, including applicable HIPAA Notice of Privacy Practices.
The Effective Date of these Terms and Policies is June 17th, 2019.